Refund policy

Here's a short bilingual version — punchy enough for Instagram highlights or a WhatsApp auto-reply, but still covers the essentials.

Overall it's a decent starting point — it's basically the standard Shopify return policy template, so the structure and legal basics (condition of item, proof of purchase, damages, refund timeline) are solid. But there are a few gaps that matter specifically for your setup (COD-heavy, Pakistan market):

Biggest issue: Refund method doesn't work for COD It says refunds go "on your original payment method" — but if most of your orders are Cash on Delivery, there's no original payment method to refund to. You need to explicitly state how COD refunds work, e.g.:

"For Cash on Delivery orders, refunds will be processed via bank transfer, JazzCash, or Easypaisa to the account details you provide."

This is the #1 thing to fix — as written, your policy is unenforceable for the majority of your customers.

Timeline contradiction

  • "Refunded... within 2 business days" (once approved)
  • Later: "If more than 7 business days have passed since we've approved your return..."

Pick one number and stay consistent — probably safer to say refunds are processed within 2 days but may take up to 7 to reflect (banks are slow), so the escalation line makes sense as a buffer, not a contradiction.

Missing pieces worth adding

  • Order/proof of purchase: specify order number or invoice, not just "receipt" — most customers won't have a printed receipt.
  • Non-returnable items: any exclusions? (e.g., innerwear-adjacent items, opened electronics/earbuds, sale items) — common for gadget sellers to exclude opened electronics for hygiene/warranty reasons.
  • Who inspects damage: mention photos/video required for damage claims — this protects you from disputes and speeds up resolution.
  • Return window start point: clarify "7 days after delivery" (you say "after receiving," which is fine, just make sure it's unambiguous — some customers count from order date).

Minor formatting cleanup

  • WhatsApp number format is inconsistent: "0340 8688866" vs "03408688866" — pick one.
  • Repetition of email/WhatsApp contact 3 times — can trim to twice (top and refunds section) for cleaner flow.

Return & Refund Policy 

📦 7 Din Return Policy Item milne ke 7 din ke andar return request kar sakte hain.

✅ Return ke liye:

  • Item unused/unworn ho, tags aur original packaging ke sath
  • Order number ya proof of purchase zaroori hai

❌ Return nahi hoga: Opened electronics (earbuds/gadgets jinka seal khula ho), Final Sale items, aur free gifts.

📲 Return start karne ke liye: Email: apex.gadgets.pakistan@gmail.com WhatsApp: 0340-8688866

Return accept hone par hamara rider free of cost pickup ke liye aa jayega.

⚠️ Damaged/Wrong Item mila? Turant photo/video ke sath contact karein — hum jald resolve karenge.

🔄 Exchange chahiye? Pehle item return karein, approval ke baad naya order place kar dein.

💰 Refund:

  • Card/Online payment: 2 business days mein original method par refund
  • COD orders: Bank transfer / JazzCash / Easypaisa par refund

7 business days baad bhi refund na mile? Contact karein — 📧 apex.gadgets.pakistan@gmail.com | 📱 0340-8688866